The regional hotel industry is known for its remarkable resilience, constantly pivoting to meet the changing demands of guests.

In a competitive and often unpredictable business environment, profitability enables companies to weather economic challenges and uncertainties. However, as Aamir Riaz, COO of Amsa Hospitality, explains, true business success transcends financial figures, encompassing a positive impact on the environment and society.

Combining advanced technology with the hospitality industry’s key principle of guest-centric service, AI is already taking the customer experience to new heights. Ashleigh Donald, co-founder of Halo Business Consulting, explains how businesses can harness this all-important innovation.

The metaverse and Web3 are poised to revolutionize the hospitality industry, transporting us into a world of personalized, decentralized experiences and limitless possibilities, as Dr Jane Thomason, emeritus chair of the World Metaverse Council, author and influencer, explains.